FAQ

Ordering

All orders with in stock items take up to 2 business days to process and generally take 1-8 business days for delivery. Free standard ground shipping applies to orders over $50 in value (after discounts and before taxes) in the 48 contiguous states and does not apply to Hawaii, Alaska or Puerto Rico. We do not ship to APO/FPO addresses or P.O. boxes.

Please note, processing times are in addition to the transit time estimates. Due to global logistical delays, all shipping carriers will no longer guarantee transit times. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee. Shipping times to Alaska, Hawaii and Puerto Rico take an average of 14 business days for delivery. Expedited shipping fees (when available) are not refundable.

You should have an order confirmation email with your order number in your inbox. It will start with #  followed by a series of numbers. If you’re having trouble finding it, search for support@nolaninterior.com. Be sure to check your spam folder in case it ended up. If you still can’t find it, let us know and we’ll help you out! When you reach out please be sure to include which country you’re shipping to so we can help find your order more efficiently.

(If you’re looking for an exchange order confirmation, that will start with #EXC and a series of numbers.)

We're really sorry that happened. Please contact support@nolaninterior.com, and we'll guide you through the return and exchange process.

We ship across mainland United States as well as Hawaii and Alaska. We hope to be available in more countries soon! Follow us at @nolaninterior on Instagram and join our mailing below to hear what we are up to (and where we are going) next!

We accept all major bank cards, Nolan Interior Gift Cards, PayPal, and Apple Pay. Keep in mind that some payment processors, such as Apple Pay and PayPal, default to the address associated with that account. Be sure to double-check your details before placing your order!

No worries! Just email us your updated address within 24 hours of placing your order.

Don’t worry! First, please double check that you haven’t left off a letter or number from the discount code. This happens all the time!

If you’re still having trouble during the checkout process, please email us. It’s always appreciated when you’re able to include a screenshot of your cart so we can see exactly what issue you’re experiencing.

Sometimes, shipping carriers take 1-3 business days to move a package or update tracking information. During holidays or high-volume periods, it may take up to 5-6 business days for the initial package scan. Rest assured, your package is on its way. If you don't see any movement after 6 business days, let us know and we'll look into it for you.

In most cases, you’ll see it deliver within 1 business day. Occasionally, there's a lag between the actual delivery date and the tracking delivery date. If it's been more than 2 business days, please email us, and we'll investigate the issue for you.

Products

Nolan Interior's Magic Sofa Covers are machine washable, easy to install, and wonderfully soft. Our stretchy couch and sofa covers stay securely in place, providing a quick, simple, and cost-effective way to protect your sofa and prolong its life. Crafted from high-stretch jacquard fabric (85% polyester, 15% spandex), these slipcovers are soft, wrinkle-resistant, durable, and long-lasting, ensuring maximum comfort and longevity. The innovative anti-slip backing eliminates slipping or tucking corners, allowing for a seamless, enjoyable seating experience without constant adjustments. They're perfect for busy households or anyone seeking effortless comfort.

To pick the right size, measure the single cushion you need to cover and select the size that matches your measurements.

Our sofa covers are designed to repel water and other liquids, but they aren't entirely waterproof. They might not withstand being left outdoors all year. We recommend using them on furniture that is sheltered from rain and direct sunlight.

Absolutely! Our sofa covers are designed to fit most sofas with removable cushions that meet our size guide requirements.

We offer seat covers, back covers and chaise covers. Our covers are designed specifically for sofa cushions and cannot be used on the bottom part of a couch.

 Our chaise covers are rectangular in shape, but they will adapt to the L-shape of your chaise as long as the cushions fit our size guide.

Absolutely! Our chaise covers are designed to fit both the right and left sides.

Yes, as long as the cushions are removable and meet our size guide requirements, our covers should fit nicely.

We currently do not offer sample swatches, but we are always exploring ways to improve our customer experience, so this may become an option in the future.

Returns

Any products purchased from Nolaninterior.com can be returned for a full refund (minus a $10 processing fee per return) or exchanged within 30 days of the delivery date. See additional information on exchanges here. 

To receive a full refund, the original item MUST be in new condition and returned without:

  • Pet dander or fur
  • Dirt or grass stains
  • Signs of wear, washing, or improper care
  • Damage or stains

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. 

- All refunds are issued back to the original form of payment used during purchase.

- Gift cards are non-refundable. Once a return is started online, you have 28 days to send it back.

*At this time, we are only able to provide return labels for customers residing in the US. Customers residing outside the US are responsible for obtaining and paying for their own return shipping labels.

For Nolan Interior products, you may exchange your product within 30 days of the delivery date at no extra cost if you are residing in the U.S. At this moment, we do not offer exchanges for customers residing outside the U.S.

Here are a few considerations:

1. In order to be eligible for an exchange, the original item MUST be in new condition and returned without:

  • Pet dander or fur
  • Dirt or grass stains
  • Signs of wear, washing, or improper care
  • Damage or stains

2. You may only exchange an order once. Exchanges of an exchanged item are prohibited. 

3. Discounts and promo codes cannot be applied to exchanges. Instead, we’ll give you credit for the full retail value of the item being exchanged (e.g., if the full retail price of your original sofa cover is $19, we will credit you $19 to use towards your exchange). 

4. If the item you’re exchanging costs less than your original purchase, we’ll refund the difference. If the item you’re exchanging costs more than your original purchase, we will charge you for the difference.

5. Exchange credits cannot be saved and used at a later time. 

If you have received your order and would like to exchange it, please email our Customer Care team at support@nolaninterior.com. 

Please remember to check your spam / junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add support@nolaninterior.com to your Email Contacts or Safe Sender list so you don't miss a response from us.

Step 1. Navigate to our returns and exchanges page.

Step 2. Select the item you would like to return. If you are returning more than one item, you'll need to repeat this process for each item.

Step 3. Follow the series of prompts to guide you through either an exchange or a return, depending on your preference. 

Step 4. Print the prepaid shipping label provided and mail in the package. While original packaging is preferred, any carrier approved box will do. Please send the item back to us within 28 days.

Please note: Returns to your original form of payment generally take 2-3 weeks from the time you send the package until the warehouse receives and processes it.

First things first, let’s make sure you’re entering your order number correctly. It starts with # and you can find it in your order confirmation email. If the order number is correct and you still have any trouble, please email us your full name, phone number, shipping address, and any other email addresses you may have used, and we’ll look into it for you.

Please note that we can only process returns or exchanges on purchases made directly from our site.

We’re so sorry to hear that! Just click here to start an exchange.

We do require some items to be shipped back to us but if you run into any trouble please let us know! Our system is automated so might miss some human nuances — let us know if you have any questions. We are here to help!

A refund will be issued once we receive your returned item(s). Returns by mail can take up to 14 days from the date shipped to arrive back to us and are usually processed within 1 week. We’ll send you an email once the refund has been processed. If you’ve waited more than 3 weeks with no email please email us. Your refund will be credited to the original form of payment used for the original transaction.