FAQ

How long does shipping take?

Shipping typically takes 3-5 business days for US orders and 5-10 business days for UK, EU, Canada orders.

My order was delivered, but I did not receive it, what do I do next?

If your order is marked as delivered but you have not received it, please allow 24-48 hours for the courier to deliver the items. Additionally, please check with the address provided and with your neighbors to see if they received your items. Lastly, if you have not received your delivered order within 24-48 hours, please email [email protected] re-confirming your address and we are happy to assist you further.

When will my order ship?

Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 1-3 business days.

Noticed your address is wrong?

Please reach out to [email protected] confirming your correct address along with your order number and we will be happy to assist you further.

Have questions? We're here to help!

We have trained support staff online Monday to Friday from 9am to 5pm CST to answer any questions. Just leave us a message here or email [email protected] to chat. We're also available via call at (779) 368-1681 on Monday to Friday from 10am to 3pm CST.