Frequently Asked Questions
Returns & Exchanges
What is the Perfect Fit Promise?
It's our promise that your covers will fit. If the size is wrong, we'll swap it for free. If you change your mind, you can return it within 30 days of delivery. We'll refund you, minus a $9.95 return fee.
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How do I return or exchange?
It's easy. Start in our returns portal with your order number. We'll give you a prepaid USPS label. Keep your drop-off receipt, just in case.
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Who pays for the return label?
Swapping for a different size is free. Returns cost $9.95, which we take from your refund. If you added free returns at checkout, there's no fee at all.
Can I try one cover first and still exchange?
Yes, that's a smart way to start. Put one cover on to check the fit. If it's wrong, you can exchange or return it. It just needs to be clean, unwashed and in its packaging.
What can't be returned?
A few things can't come back: Last Chance items, swatches, the tote bag, the pet hair remover and replacements. Did you get a free gift? Keep it. It's yours.
When do I get my refund?
We check your return within 5–10 business days after it arrives. Then we refund you within 10 business days. The money goes back the way you paid.
Can I exchange Magic for Miracle, or exchange bedding?
Yes. You can swap to another size or color in the same line for free. Want to upgrade from Magic to Miracle? Just pay the difference. FurAway sheets and sets can be swapped for another size, too.
I live outside the US. Can I return?
Yes, you have 30 days from delivery. You pay the return postage, but there's no $9.95 fee. Please contact us first so we can send you the return address. Contact us
Can I use my own return label?
Yes, you can. We'll skip the $9.95 fee and refund the products in full. We can't refund your postage or the original shipping.
How do I get free returns?
Add free returns at checkout. Without it, returns cost $9.95, which we take from your refund. Exchanges are always free.
Shipping & Delivery
How long will delivery take?
US orders ship in 1–2 business days and arrive in 5–10 business days. Orders outside the US arrive in 10–20 business days.
Where do orders ship from?
We have two warehouses: one in the US and one overseas. Some items ship from our overseas warehouse. You’ll get a tracking link by email when your order ships.
How much is shipping?
Shipping is free on US orders over $100. That's after discounts and before tax. Orders under $100 pay a flat $4.99. Free shipping doesn't apply to Puerto Rico.
Do you ship internationally?
Yes! We ship to the US, Canada, the UK, most of Europe, Australia, New Zealand and the Gulf states. At checkout, you can prepay duties (DDP) or pay them on delivery (DDU).
Is there faster shipping?
Not right now, sorry.
Which carriers do you use?
In the US, we use USPS. Sometimes UniUni brings it the last part of the way. Overseas orders travel with YunExpress or JD Worldwide. Then your local post office delivers them.
Orders & Tracking
Where is my order?
My tracking says "order not found" or isn't moving.
Don't worry, that's normal at first. Tracking usually starts 24–72 hours after the label is made. If it hasn't moved in 5 or more business days, contact us. We'll reship a lost parcel for free if you tell us within 45 days of ordering. Contact us
I only got part of my order.
Big orders can ship in more than one package. Each one has its own tracking number. Check your shipping email to see how many packages are on the way.
An item is out of stock after I ordered.
Sorry about that! We'll email you the restock date. You can wait, swap to another color or product, or cancel for a full refund.
Can I cancel or change my order?
Yes, if it hasn't shipped yet. Email us and we'll cancel it for a full refund. Need to fix your address? Email us within 24 hours. Once it ships, we can't change where it goes.
Where's my order number?
It starts with # and is in your confirmation email. You'll also find it on the packing slip.
It says delivered but I can't find it.
Sorry, that's stressful. Check around your home and ask your neighbors. Give it 24–48 hours, then contact us. Contact us
My discount code didn't work.
Here's how codes work. You can use one code per order, and the welcome code is for first orders only. Cart rewards apply on their own: $10 off at $150, $20 off at $200 and $30 off at $250. On duos, you get the welcome code or the cart reward, not both. Other codes don't work on duos. Bedding sets are already discounted, so codes and rewards don't apply.
Sizing & Fit
How do I measure my sofa? Which size do I need?
Take each cushion off and measure it bare. Measure the length, width and thickness at the widest point. Then match your numbers to the size chart. Between sizes, or cushions over 7.9 in (20 cm) thick? Choose the larger size and tuck in the extra.
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Will it fit my sectional, chaise or corner piece?
Yes, as long as the cushions come off. Buy one cover for each cushion. The chaise cover is a rectangle. It fits a left or right chaise and tucks to fit an L-shaped one. We don't make a T-cushion or large corner cover yet.
My cushions are attached. What can I use?
You have two good options. The Miracle Sofa Mat lies flat on the seat and has grip dots on the back. The Magic Sofa Blanket covers the whole sofa. Compare covers, mats and blankets
Do the covers cover the arms and base?
No. Covers fit the seat and back cushions, so the arms and base stay as they are. To cover the arms and back, add the Magic Sofa Blanket.
Will they fit a modular sectional?
Often, yes. Many modular sectionals have square seat and back cushions. Owners tell us the M seat and back covers fit them, one cover per cushion. Measure each cushion first to check.
Do you make XL or custom sizes?
Not right now. Our covers fit cushions up to the largest size in the chart. Measuring guide
What's the difference between Magic and Miracle?
Magic is stretchier, so it's more forgiving on size. Miracle is nearly twice as thick (400 GSM vs about 230 GSM). It looks more like upholstery and fits more snugly in the same size. Compare covers, mats and blankets
Product & Care
Do spills soak through the covers?
Small spills sit on top for a few seconds, so you can wipe them away. Big spills and pet accidents will soak through. For pet accidents, put a liquid-proof pad under the cover.
Will my pet's claws go through?
A little kneading usually won't. Digging, zoomies and chewing can snag or tear any fabric. Magic Classic has the tightest weave. Miracle Plush is softer, so it snags more easily.
Does pet hair stick?
Pet hair comes off with a wash or a lint roller. FurAway sheets are smooth, so fur wipes right off with your hand.
How do I wash them?
Covers: Machine wash cold on a gentle cycle with mild detergent. Don't use bleach or fabric softener. Tumble dry low or let them air dry. Blankets: Machine wash cold on a gentle cycle. Tumble dry low or lay flat to dry. Mat (Moonscape): Machine wash cold on a gentle cycle. Tumble dry low.
Does the Mat slide?
The grip dots on the back hold it in place on fabric, leather and velvet. For an even firmer hold, tuck the back edge into the crease.
Does the blanket stay in place?
You tuck it in, so it stays put better than a throw. It doesn't have a grip backing, so it moves more on leather.
Will the colour match the photos?
We take our photos in daylight, but every screen is a little different. To be sure, order up to 6 free swatches. You just pay shipping. Colors with the same name can look slightly different between product lines. Get swatches
What are they made of?
Magic: 95% polyester, 5% spandex, about 230 GSM. Miracle Plush: 400 GSM chenille. FurAway: viscose from bamboo, 400 thread count sateen.
Account & Emails
How do I log in to my account?
Go to My account and enter your email address. We'll email you a one-time code to sign in, so there's no password to remember.
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How do I see my past orders?
Log in to My account to see all your orders. Select one to see the details.
How do I unsubscribe from marketing emails?
Click Unsubscribe at the bottom of any marketing email from us.
About Nolan
Who is Nolan Interior?
We're a small team that makes washable covers, mats and blankets for sofas that get lived on. We started with Magic Sofa Covers in 2022. Today, more than 450,000 customers have bought over 3,000,000 covers. Read our story
Where do you ship from? Are you a US company?
We ship from our US warehouse and our overseas warehouse. Our US address is in Austin, Texas. About us
Do you have a store?
No, we only sell online, here on nolaninterior.com and on Amazon.
How do I contact you?
We'd love to hear from you. Email support@nolaninterior.com, Monday to Friday, 9am to 5pm CST. We reply within 48 hours on weekdays.
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Contact Us
Still have a question? Send us a message. Our team will get back to you within 48 hours on weekdays.